Privacy policy

Introduction

This Privacy Policy describes how KeyTeci ("we," "us," or "our") collects, uses, shares, and protects your personal information when you visit our website at keyteci.myshopify.com or make a purchase from us. By using our website, you consent to the practices described in this Privacy Policy.

We are committed to protecting your privacy and handling your personal information responsibly and in compliance with applicable United States federal and state privacy laws, including the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA).

Contact Information:
KeyTeci
565 N Avenue F
Canton, IL 61520
United States
Email: contact@keyteci.shop
Phone: 9839208405

Information We Collect

We collect several categories of personal information when you interact with our website and services. The specific information we collect depends on how you use our site.

Personal Identifiers

  • Full name
  • Email address
  • Telephone number
  • Shipping and billing addresses
  • Account credentials (if you create an account)

Commercial Information

  • Order details and purchase history
  • Products or services purchased or considered
  • Shopping cart contents
  • Payment card type and last four digits (full payment information is processed securely by our third-party payment processors and is not stored on our servers)

Internet or Network Activity

  • IP address
  • Browser type and version
  • Device information (type, operating system, unique device identifiers)
  • Browsing behavior on our website (pages viewed, links clicked, time spent on pages)
  • Referral source (how you arrived at our site)
  • Search queries on our website

Geolocation Data

  • Approximate location derived from IP address
  • Shipping address location

Inferences

  • Preferences and characteristics derived from your activity and purchases to improve our services and personalize your experience

How We Collect Information

We collect personal information through the following methods:

Directly from you: When you place an order, create an account, subscribe to our newsletter, contact customer service, or otherwise provide information to us voluntarily.

Automatically: Through cookies, web beacons, and similar tracking technologies when you navigate our website (see the Cookies and Tracking Technologies section below).

From third parties: Such as analytics providers, advertising networks, and our e-commerce platform provider (Shopify).

How We Use Your Information

We use the personal information we collect for the following business and commercial purposes:

Order Fulfillment and Customer Service

  • Process and deliver your orders
  • Manage payments and prevent fraudulent transactions
  • Send order confirmations, shipping notifications, and delivery updates
  • Handle returns, exchanges, and refunds under our 30-day return policy
  • Provide customer support and respond to your inquiries
  • Communicate with you about your orders or account

Website and Service Improvement

  • Analyze how our website is used to improve functionality and user experience
  • Troubleshoot technical issues and maintain security
  • Conduct internal research and development
  • Test new features and optimize our services

Marketing and Communications

  • Send promotional emails about new products, special offers, and other updates (you may opt out at any time)
  • Personalize your shopping experience and show you relevant content
  • Conduct surveys and request feedback
  • Deliver targeted advertising on third-party platforms

Legal Compliance and Protection

  • Comply with applicable laws, regulations, and legal processes
  • Detect, prevent, and address fraud, security issues, and illegal activity
  • Protect our rights, property, and safety, and those of our customers and others
  • Enforce our Terms of Service and other agreements

How We Share Your Information

We do not sell your personal information. We share your personal information only in the limited circumstances described below:

Service Providers

We share personal information with trusted third-party service providers who perform services on our behalf. These providers are contractually obligated to use your information only for the purposes we specify and to protect it appropriately. Our service providers include:

  • E-commerce Platform: Shopify hosts our online store and provides infrastructure and tools to operate our business
  • Payment Processors: Secure third-party payment gateways process credit card and other payment transactions
  • Shipping and Fulfillment Partners: Carriers and logistics providers deliver your orders (our standard delivery time is 3-5 working days, with free shipping within the United States)
  • Analytics Providers: Services like Google Analytics help us understand website traffic and user behavior
  • Marketing and Advertising Services: Email marketing platforms and advertising networks help us communicate with customers and promote our products
  • Customer Service Tools: Platforms that help us manage and respond to customer inquiries
  • Security and Fraud Prevention: Services that help detect and prevent fraudulent activity

Business Transfers

If KeyTeci is involved in a merger, acquisition, asset sale, bankruptcy, or other business transaction, your personal information may be transferred as part of that transaction. We will notify you via email and/or a prominent notice on our website of any change in ownership or uses of your personal information, as well as any choices you may have regarding your personal information.

Legal Requirements and Protection of Rights

We may disclose your personal information when required by law or in response to valid legal processes, such as a subpoena, court order, or government request. We may also share information when necessary to:

  • Protect our rights, property, or safety, or that of our users or the public
  • Detect, prevent, or investigate fraud, security breaches, or illegal activity
  • Enforce our Terms of Service or other agreements
  • Defend against legal claims or comply with legal obligations

With Your Consent

We may share your information for other purposes with your explicit consent or at your direction.

Cookies and Tracking Technologies

We use cookies, web beacons, pixel tags, and similar tracking technologies to collect information about your browsing activity and enhance your experience on our website.

What Are Cookies?

Cookies are small text files that are placed on your device when you visit a website. They allow the website to recognize your device and remember information about your visit, such as your preferences and login status.

Types of Cookies We Use

Essential Cookies: These cookies are necessary for the website to function properly. They enable core functionality such as security, network management, shopping cart operations, and payment processing. You cannot opt out of these cookies.

Analytics Cookies: These cookies help us understand how visitors interact with our website by collecting and reporting anonymous information. We use services like Google Analytics to track metrics such as page views, session duration, bounce rates, and traffic sources. This information helps us improve our website and user experience.

Functionality Cookies: These cookies remember your preferences and choices (such as language or region) to provide a more personalized experience.

Advertising and Marketing Cookies: These cookies track your browsing activity across websites to deliver targeted advertisements that are relevant to you. They may be set by our advertising partners and used to build a profile of your interests. These cookies do not store directly identifiable personal information but are based on uniquely identifying your browser and device.

Third-Party Cookies

Some cookies are placed by third-party service providers, including:

  • Shopify (e-commerce platform)
  • Google Analytics (website analytics)
  • Social media platforms (such as Facebook, Instagram, or Twitter for social sharing and advertising)
  • Advertising networks and marketing platforms

Managing Cookies

Most web browsers allow you to control cookies through their settings. You can typically:

  • View what cookies are stored on your device and delete them individually
  • Block third-party cookies
  • Block cookies from specific websites
  • Block all cookies from being set
  • Delete all cookies when you close your browser

Please note that if you disable or refuse cookies, some parts of our website may become inaccessible or not function properly. For more information about cookies and how to manage them, visit www.allaboutcookies.org or www.youronlinechoices.com.

Do Not Track Signals

Some browsers support a "Do Not Track" (DNT) feature that signals to websites that you do not want to be tracked. Currently, there is no universally accepted standard for how to respond to DNT signals. As such, we do not currently respond to DNT signals. We will continue to monitor developments in this area and may update our practices as standards evolve.

Your California Privacy Rights (CCPA/CPRA)

If you are a California resident, you have specific rights regarding your personal information under the California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA).

Right to Know

You have the right to request that we disclose the following information to you (for the 12-month period preceding your request):

  • The categories of personal information we have collected about you
  • The categories of sources from which we collected your personal information
  • The business or commercial purpose for collecting, selling, or sharing your personal information
  • The categories of third parties to whom we have disclosed your personal information
  • The specific pieces of personal information we have collected about you

Right to Delete

You have the right to request that we delete the personal information we have collected from you, subject to certain exceptions. For example, we may need to retain certain information to complete a transaction, detect security incidents, comply with legal obligations, or exercise our rights.

Right to Correct

You have the right to request that we correct inaccurate personal information we maintain about you.

Right to Opt Out of Sale or Sharing

You have the right to opt out of the "sale" or "sharing" of your personal information. Under California law, "sale" means disclosing personal information to a third party for monetary or other valuable consideration, and "sharing" means disclosing personal information to a third party for cross-context behavioral advertising.

We do not sell your personal information for monetary compensation. However, the use of certain third-party cookies and tracking technologies (such as advertising cookies and analytics tools) may be considered "sharing" under California law. You can opt out of this sharing as described below.

Right to Limit Use of Sensitive Personal Information

California residents have the right to limit the use and disclosure of sensitive personal information (such as precise geolocation, Social Security numbers, or account credentials) to only what is necessary to perform our services. We do not use or disclose sensitive personal information for purposes beyond those allowed under the CPRA.

Right to Non-Discrimination

You have the right to not be discriminated against for exercising any of your privacy rights under the CCPA/CPRA. We will not:

  • Deny you goods or services
  • Charge you different prices or rates for goods or services
  • Provide you a different level or quality of goods or services
  • Suggest that you may receive a different price, rate, level, or quality of goods or services

However, we may offer you certain financial incentives permitted by law that can result in different prices, rates, or quality levels, provided that the incentive is reasonably related to the value of your personal information.

Do Not Sell or Share My Personal Information

We do not sell your personal information for money.

However, some of our use of third-party cookies and tracking technologies for advertising and analytics purposes may be considered "sharing" under California law. If you wish to opt out of this sharing, you can do so in the following ways:

  • Cookie Preferences: Adjust your browser settings to block or delete third-party cookies (see the Cookies and Tracking Technologies section above)
  • Opt-Out Tools: Use industry opt-out tools such as the Digital Advertising Alliance's opt-out page at www.aboutads.info/choices or the Network Advertising Initiative's opt-out page at www.networkadvertising.org/choices
  • Contact Us: Submit a request using the contact information provided in the "How to Exercise Your Rights" section below

Please note that opting out of cookies and tracking may affect your ability to access certain features of our website and may result in a less personalized experience.

How to Exercise Your California Privacy Rights

To exercise your rights under the CCPA/CPRA (right to know, delete, correct, or opt out), please submit a request by:

  • Email: contact@keyteci.shop
  • Phone: 9839208405
  • Mail: KeyTeci, 565 N Avenue F, Canton, IL 61520, United States

Verification Process

To protect your privacy and security, we must verify your identity before fulfilling your request. When you submit a request, we may ask you to provide:

  • Your name, email address, and phone number
  • Information related to your recent interactions with us (such as order numbers or account details)
  • Additional documentation if necessary to confirm your identity

The information we request will depend on the nature and sensitivity of your request. We will only use the information you provide for verification purposes.

Authorized Agents

You may designate an authorized agent to submit a privacy request on your behalf. To do so, you must provide the authorized agent with written permission to act on your behalf, and we may require you to verify your identity directly with us. If you are an authorized agent submitting a request, you must provide proof of your authorization (such