Refund policy

Return Window

At KeyTeci, we want you to be completely satisfied with your purchase. If you are not entirely happy with your order, you may return eligible items within 30 days of receiving your shipment. Please note that this return window is our voluntary policy—United States federal law does not provide a statutory cooling-off or withdrawal period for most online purchases, so this 30-day window is KeyTeci's own commitment to customer satisfaction.

Eligibility Requirements

To qualify for a return, your item must meet the following conditions:

  • Unused and undamaged: The item must be in the same condition as when you received it, with no signs of wear or use.
  • Original packaging: All original packaging, tags, labels, and any included accessories or documentation must be intact and included with the return.
  • Proof of purchase: You must provide a valid order number, receipt, or confirmation email to process your return.

Non-Returnable Items

For health, safety, and hygiene reasons, certain items cannot be returned or refunded once opened or used. Non-returnable items include:

  • Perishable goods
  • Personal care, hygiene, or intimate items that have been opened or used
  • Items explicitly marked as final sale or non-returnable at the time of purchase
  • Gift cards
  • Downloadable software or digital products
  • Custom or personalized items made to order

If you have questions about whether a specific product is eligible for return, please contact us before initiating the return process.

How to Initiate a Return

To start a return, please contact our customer service team within the 30-day return window:

Please include your order number, the item(s) you wish to return, and the reason for the return. Our team will review your request and provide you with return instructions and authorization. Do not ship items back without prior authorization, as unauthorized returns may not be processed.

Return Shipping Address

Once your return is authorized, please send the item(s) to:

KeyTeci
565 N Avenue F
Canton, IL 61520
United States

We recommend using a trackable shipping method and purchasing shipping insurance for your return. KeyTeci is not responsible for items lost or damaged in return transit.

Return Shipping Costs

For standard returns initiated for reasons of personal preference (e.g., change of mind, unwanted item, or ordering error on the customer's part), the customer is responsible for return shipping costs. Original outbound shipping is free within the United States, but return postage is at the customer's expense unless the return is due to our error, a defective product, or an incorrect item shipped (see below).

Original shipping fees are non-refundable for standard returns. Since we offer free shipping on all orders within the United States, this will not affect most returns, but if you received a promotional discount or special shipping arrangement, any non-product charges are not refunded unless the return is due to our error.

Damaged, Defective, or Incorrect Items

If you receive an item that is damaged, defective, or different from what you ordered, please contact us immediately—and no later than 48 hours after delivery. We will need:

  • Your order number
  • A clear description of the problem
  • Photographs showing the damage, defect, or incorrect item (including packaging if relevant)

Once we verify the issue, KeyTeci will:

  • Cover all return shipping costs (we will provide a prepaid return label or reimburse your return postage), and
  • Offer you a replacement of the same item, an alternative product of equal value, or a full refund (including original shipping costs in these cases).

You will not incur any costs for returns due to our error or product defects.

Inspection and Refund Processing

Once we receive your returned item at our facility, our team will inspect it to confirm that it meets the return eligibility requirements outlined above. We will notify you by email once the inspection is complete.

If your return is approved, we will process your refund within 5–10 business days of receiving and inspecting the returned item. Refunds are issued to your original payment method (the credit card, debit card, or payment account you used at checkout). Depending on your bank or card issuer, it may take an additional few business days for the refund to appear in your account.

If your return is not approved (for example, if the item is used, damaged by the customer, or missing original packaging), we will contact you to explain the reason and discuss next steps, which may include returning the item to you at your expense.

Exchanges

At this time, KeyTeci does not offer direct exchanges. If you wish to exchange an item for a different size, color, or product, please follow the standard return process to receive a refund, and then place a new order on our website for the item you prefer. This ensures faster processing and accurate inventory management.

If the item you originally ordered is out of stock or no longer available, we will be happy to recommend similar alternatives—please contact our support team for assistance.

Order Cancellations

We understand that sometimes you may need to cancel an order. You may cancel your order within 12 hours of purchase without any penalty, provided the order has not yet been processed or shipped.

To request a cancellation, contact us as soon as possible:

Once an order has been shipped, it cannot be cancelled, but you may return it under our standard return policy once you receive it. If you refuse delivery or the package is returned to us as undeliverable, standard return conditions and fees (where applicable) will apply.

Restocking Fees

KeyTeci does not charge restocking fees for approved returns that meet all eligibility requirements. However, if an item is returned in unsellable condition due to customer damage, use, or missing components, we reserve the right to issue a partial refund or deny the return entirely.

Questions and Customer Support

If you have any questions about our Return & Refund Policy, need assistance with a return, or want to check the status of your refund, please don't hesitate to reach out:

  • Email: contact@keyteci.shop
  • Phone: 9839208405
  • Mailing Address: KeyTeci, 565 N Avenue F, Canton, IL 61520, United States

Our customer service team is here to help ensure your experience with KeyTeci is smooth and satisfactory.

Policy Updates

KeyTeci reserves the right to update or modify this Return & Refund Policy at any time. Any changes will be posted on this page with an updated effective date. Your continued use of our website and services after any changes constitutes your acceptance of the revised policy. We encourage you to review this policy periodically to stay informed of our current terms.